Instant Evaluate releases "One-Click" For the first time, the Best Customer Service Management Tools are affordable for independent and small restaurant chains

May 19, 2005 -- One-Click is the easiest to use Customer Service Management tool ever created - most reports are viewed with just One-Click.    

“For years, the little guy has been at a disadvantage when competing with the big chains in regards to gathering customer feedback. The major chains allow their customers to take interactive surveys over the phone and Internet with the results neatly compiled and easily accessed from the Internet. Unfortunately for the little guy, this important tool is very costly to set-up and can require thousands of dollars of minimum monthly service fees - the smaller operators have always wanted this tool, but it has never been affordable. Therefore smaller chains only use customer interactions, comment cards and mystery shoppers - all have merit, but limitations. With today’s announcement from Instant Evaluate; the most powerful Customer Service Management tools are now available for just $100 per month – affordable and designed for simplicity”, says Alan Narz National Sales Manager of Instant Evaluate.    

One-Click is ideal for small restaurant chains, or independents, that want an inexpensive and easy to use solution that does not require a lot of customization. One-Click allows individual restaurants their own toll-free number and they may choose the questions they would like to ask customers. Customers dial the toll-free number included on their receipt and will be able to take a brief Customer Satisfaction Survey. Callers will be asked questions requiring digital responses and be prompted to leave voice comments. This Customer Satisfaction Data (including voice messages) will be available over the Internet in very easy to use reporting.

One-Click reporting is easy to use and designed for operators that do not want to spend a lot of time evaluating reports. All customer responses are easily accessed from the Internet and are sortable so that in just seconds management can identify strength and weaknesses by employee, location or product (for any timeframe). It is simple to hear actual voice messages left by customers. One-Click will also send email reports to keep various levels of management informed about relevant service data.

Instant Evaluate’s Customer Service Management tools continue to work successfully since 1996, for customers like Major League Baseball, The National Football League, Cookies by Design. Cash America, Fairwinds Credit Union, Tower Records, Fender Guitar, The Topps Company and other large and small operators. Now these effective and affordable tools are available to the hospitality industry.