AI chatbots have a ton to supply: they study quick, work 24/7, can interact in a number of conversations without delay, and tackle repetitive work so your staff can give attention to extra vital duties. And that’s key, actually. AI chatbots aren’t meant to be a alternative for people. Somewhat, they’re at their finest when used as a complement to your full-time staff.
Combining human help with AI buyer help is a profitable mixture. And that’s precisely what Tidio brings to the AI-generated desk. It delivers the instruments to mix AI and human providers, like chatbots and reside chat, making a one-of-a-kind answer on your customer support wants.
Who Tidio Is For
Tidio is the best customer support and gross sales answer for small to medium-sized ecommerce companies seeking to construct stronger buyer relationships and increase income by reside chat and AI-powered instruments.
With options just like the AI Lyro chatbot and clever lead routing, Tidio makes it straightforward for on-line retailers, SaaS corporations, companies, and different web-based companies to interact guests and supply customized help.
For ecommerce websites, Tidio offers you real-time instruments to work together with buyers, provide help, present reductions, and generate extra gross sales. It’s a frictionless strategy to improve common order worth. Tidio works with all the key ecommerce platforms to embed reside chat and chatbots at every stage of the customer journey.
If in case you have a content material website, weblog, or lead technology funnel, Tidio allows you to join with guests, enhance consumer expertise, subject questions, and seize subscriber particulars as they devour content material.
With social media integrations, Tidio may be leveraged to qualify leads and initialize conversations as folks work together together with your model pages. This offers a easy transition from platforms like Fb to your web site.
For bigger enterprises with complicated workflows or superior customization wants, extra strong options could also be required. However for many small and medium on-line companies, Tidio offers an inexpensive and user-friendly strategy to optimize buyer expertise by AI-powered reside chat, bots, and multi-channel messaging.
Tidio provides a variety of merchandise and pricing plans to fulfill the wants of various kinds of on-line companies. All of Tidio’s plans include a full-featured seven-day trial to check out its providers in depth.
The platform provides as much as 500 free e mail sends on your e mail advertising. For all Tidio plans, you may have the choice to extend your e mail sends previous the free 500: 501-2,500 for $10 per thirty days, 2,501-5,000 for $19 per thirty days, 5,001-1,000 for $39 per thirty days, and 10,001-20,000 for an additional $79 per thirty days on prime of your plan complete.
To start out utilizing Lyro AI, Tidio offers you the primary 50 conversations without cost. After that, the chatbot is out there as an add-on beginning at $39 month-to-month for 50 conversations, scaling as much as 200 conversations if wanted. It provides human-like conversational interactions powered by AI to deal with widespread inquiries, qualifying leads 24/7. This may be seamlessly included into any of the above plans to enhance chat and bot capabilities.
For very small or model new on-line companies, Tidio offers a particularly beneficiant free eternally plan.
Right here’s what it consists of:
- Three agent seats
- 50 distinctive reside chat conversations per thirty days
- 100 chatbot triggers
- Over 35 chatbot templates
- Limitless ticketing
- Integrations with channels like e mail, Fb Messenger, and Instagram.
Whereas it’s restricted, we actually appreciated this feature—it allows testing and getting began with Tidio’s options with none monetary dedication. The options are ample for fledgling websites to start leveraging Tidio’s instruments to interact guests and prospects.
From the free model, the following step up is the Starter plan priced at $29 per thirty days. It retains the three agent seats however doubles the included reside chat conversations to 100 per thirty days and will increase the chatbot triggers. Different key options embrace multi-channel integrations, customer monitoring, and 24/5 reside help. The expanded capacities make this plan excellent for small ecommerce retailers, lead technology websites, and different established on-line companies with modest buyer interplay volumes.
For mid-sized ecommerce corporations working websites by platforms like Shopify and WooCommerce, the Communicator plan unlocks extra superior capabilities to extend gross sales conversions. Priced on a per seat foundation beginning at $25 per thirty days for as much as 5 seats, it consists of limitless reside chat conversations and entry to Native Shopify Actions. This permits brokers to view shopper carts in real-time and provide customized reductions or suggestions primarily based on objects prospects are contemplating buying. With extra give attention to driving order worth, the Communicator plan is purpose-built for retail websites able to have extra in-depth promoting conversations by way of chat.
On the bot aspect, pricing for the Chatbots plan scales upwards primarily based on the variety of chatbot triggers wanted. Corporations can select capacities between 2,000 and 40,000 triggers, with month-to-month prices rising accordingly from $29 as much as $139. Giant enterprises depending on extraordinarily superior bots to qualify leads, reply questions, route prospects, and drive automation can buy the required set off quantity appropriate for his or her wants.
For larger customization, Tidio+ provides totally tailor-made plans with pricing beginning at $349 per thirty days. This premium plan provides options like devoted buyer success managers, account evaluations, reside coaching, and customised utilization limits throughout conversations, bots, and different dimensions. Bigger companies requiring in depth modifications can work straight with Tidio to craft an enterprise-grade answer.
Tidio plans present flexibility round options like conversations, triggers, integrations, agent seats. This lets you choose the very best plan for your small business primarily based on site visitors volumes, automation targets, and platform necessities.
Professionals and Cons of Tidio
From the AI chatbot that learns by itself to the drag-and-drop visible chatbot-flow builder, Tidio is extremely straightforward to make use of. Strategically organising totally different chatbot automations with particular triggers, circumstances, and actions does take effort and time to get going. However as soon as it’s arrange, the platform does the remainder of the be just right for you. When you run a web site or personal an ecommerce enterprise, the professionals massively outweigh the cons.
- Straightforward setup and intuitive UI/UX: Tidio is fast and easy to implement in your website. The interface is fashionable, clear, and user-friendly for each brokers and prospects.
- AI options and Lyro AI chatbot: Tidio incorporates AI throughout the platform, like with lead scoring and routing. Lyro provides a human-like conversational bot to deal with widespread inquiries routinely.
- Visible chat-flow builder: Creating chatbots is simple with the graphical, no-code circulation builder. You simply drag and drop nodes to automate conversations.
- Pre-designed chatbot templates: Select from over 35 templated bots for widespread use circumstances like lead gen, surveys, and FAQs to speed up creation.
- Dozens of customizable nodes for constructing chatbots: In depth node sorts like if-then logic, variables, and connect-to-human permit for superior customization.
- Good views, reside guests checklist, reside typing: Instruments like sensible views classify incoming chats by matter for quicker response. Reside customer monitoring and typing perception present brokers with real-time data that personalizes buyer interactions.
- E mail advertising and templates: Create customized campaigns utilizing Tidio’s drag-and-drop e mail builder and professionally designed e mail templates.
- Highly effective integrations: Tidio connects natively with key platforms like Fb, Instagram, Shopify, WordPress, and e mail to increase attain and unify experiences.
- In-depth monitoring and analytics: Sturdy experiences present perception into agent efficiency, dialog metrics, lead scores, and extra to information optimization.
- A beneficiant free plan: Tidio provides a succesful free model with three seats, 50 chats, and 100 triggers to check capabilities.
- Studying curve: Tidio has plenty of options so there’s a little bit of a ramp-up to leverage it totally. Plan for time to coach workers on its capabilities.
- Takes time to arrange chat flows: Whereas intuitive, designing superior chatbots takes important effort. Count on a course of to construct, take a look at, and refine automations.
- Chatbots will not be dynamically humanlike in dialog: The AI can not preserve fully pure open-ended dialogue like an individual. Responses are primarily based on pre-defined logic.
- No A/B testing: Tidio at present lacks built-in A/B testing to optimize chat and e mail campaigns. You’ll be able to break up take a look at by way of separate instruments.
- Centered on advertising and gross sales: Tidio is optimized closely round lead gen, conversions, and buyer engagement. It’s much less suited to in-depth technical help.
Tidio Assessment: The Particulars
The place you’re utilizing Tidio’s AI instruments or its reside chat options, the platform can streamline and enhance your small business’s customer support throughout the board. Its Lyro AI instrument is a formidable AI chatbot, and its reside chat capabilities mean you can speak to prospects in actual time, serving to you construct relationships, reply questions, and even provide reductions whereas they store. It additionally has a built-in e mail advertising answer so you may run your advertising campaigns multi functional place.
Seamless setup and integration course of
Based mostly on our hands-on expertise organising and utilizing Tidio, the implementation and integration course of is seamless and takes simply minutes to get began.
After signing up for an account, we put in the Tidio plugin on our WordPress website in beneath 5 minutes. It was a fast and painless course of requiring just some clicks.
As soon as within the Tidio dashboard, the interface is clear and intuitive with an easy-to-follow sidebar menu. It offers a useful guidelines guiding you thru important steps like including the chat widget code, enabling AI options, and connecting your social channels. This guidelines simplifies preliminary configuration.
Constructing chatbots and chatflows in Tidio was really enjoyable due to the well-designed and visually intuitive builder. And integrating Tidio with our ecommerce platform, WooCommerce, was equally easy requiring just some settings changes.
Moreover, Tidio offers you ample design choices to customise the looks of chat widgets so that they match your model. Colours, themes, sizes, and placements can all be adjusted as wanted for seamless integration in your website.
Whether or not implementing the chat widget, designing automations, or integrating together with your tech stack, Tidio makes getting up and working extremely fast and painless. The guided guidelines, visually intuitive instruments, and ample customization ship a easy onboarding expertise.
Templates and the visible chatbot editor
Based mostly on testing out Tidio’s chatbot capabilities, the platform makes bot creation and customization straightforward by each templates and a visible drag-and-drop circulation builder.
To speed up getting began, Tidio offers over 35 pre-built chatbot templates for widespread use circumstances. We shortly arrange automations for lead gen, surveys, and FAQs utilizing these templates as a place to begin.
However the visible chatbot editor is the place Tidio actually shines for superior customization. You’ll be able to visually construct your personal flows by dragging triggers, conditional logic, actions, and extra into place. The intuitive editor comes loaded with dozens of pre-configured choices to include into your distinctive chat sequences.
Throughout testing, we loved leveraging the visible builder to create ecommerce bots from scratch. You’ll be able to arrange greetings for brand new and returning guests, product suggestions, and even automated reductions primarily based on cart contents or looking habits.
Tidio additionally equips you to simply construct in canned responses the place applicable inside bots and reside chats. This protects you time by addressing widespread questions and points utilizing predefined messages.
Tidio has built-in synthetic intelligence capabilities all through its platform in an effort to streamline and optimize the customer support expertise. Not like different instruments that simply incorporate fundamental bots, Tidio leverages machine studying and pure language processing in superior methods to automate conversations, perceive prospects, help representatives, and regularly enhance efficiency.
For starters, Tidio’s conversational bots turn into smarter over time by studying from actual buyer interactions to ship higher, extra contextual solutions tailor-made to every consumer’s distinctive communication model and habits patterns. The bots analyze previous conversations to find out what responses resonate finest with every particular person.
Tidio additionally simplifies the agent expertise by AI-powered options like Good Views. This routinely detects the intent of incoming buyer conversations and types them by matter so representatives can see at a look what every chat is about earlier than responding. It removes the guesswork to allow quicker, extra knowledgeable responses.
Moreover, instruments just like the FAQ Wizard use pure language processing to find out what prospects sometimes have questions on or inquire on. It analyzes query patterns and suggests related pre-built FAQ chat sequences to routinely deal with these widespread inquiries. This automates often requested inquiries to release human brokers.
When brokers do reply straight, Tidio’s Reply Assistant characteristic leverages AI to refine grammar, spelling, and wording in real-time earlier than sending messages, guaranteeing communications retain knowledgeable, polished tone even when representatives want to reply shortly.
Throughout our testing, Tidio’s Lyro AI chatbot proved spectacular in its potential to deal with buyer questions routinely. Lyro leverages machine studying to handle as much as 70% of widespread inquiries by itself.
You’ll be able to feed Lyro current FAQ content material or widespread questions from your small business to shortly construct up its information base. It analyzes these to study efficient responses with none main coaching required. Even with out current content material, Lyro picks up on patterns quickly as prospects chat with it.
We discovered Lyro ready to reply to most questions precisely while not having human assist throughout conversations. Whereas not flawless, its pure language processing was sufficiently intuitive to handle nearly all of fundamental to reasonably complicated points. When it couldn’t straight reply a query, Lyro easily handed off the chat to a human consultant.
Key to Lyro’s capabilities is that it regularly improves by actual buyer interactions. You’ll be able to replace its information base on the fly by a playground atmosphere to refine efficiency. And it remembers context from previous chats whereas sustaining individualized conversations with a number of prospects concurrently.
Lyro makes 24/7 automated buyer help possible by leveraging AI to study responses, deal with most typical questions independently, and combine human brokers solely when wanted. With the flexibility to handle 70% of inquiries, Lyro prevents bottlenecks and delivers fast, satisfying resolutions.
Tidio’s reside chat capabilities present a wealth of choices for real-time engagement between prospects and brokers. You’ll be able to work together with guests at any level of their journey in your website. Tidio even allows monitoring prospects in actual time to see precisely which pages they’re looking. This permits for extremely customized interactions—like providing particular reductions primarily based on merchandise the client is at present viewing.
When a chat begins, brokers can request customer e mail addresses upfront to simply accumulate extra leads and develop your advertising database. Customized fields and tags will also be outlined to phase chats for future campaigns and promotions.
A standout characteristic is the reside typing preview that exhibits what a buyer sorts earlier than sending their message. This visibility permits brokers to shave treasured seconds off response occasions.
To streamline workflows, reside chats may be transformed to tickets and assigned to particular workforce members finest suited to deal with the difficulty or query. Brokers can add inside notes for context and follow-up on the tickets inside Tidio.
You’ll be able to even flip reside chat right into a specialised assist desk by creating departments for various matters, merchandise or areas, so you may make certain that conversations are routed to representatives with the best experience.
Tidio offers companies various capabilities to attach with prospects in real-time, monitor engagement, convert interactions to leads, optimize routing, and supply extremely tailor-made help throughout the looking expertise.
Tidio impresses on the subject of multichannel integration, particularly with standard platforms like Fb and Instagram. By way of one-click integration with Fb and Instagram messaging, you may consolidate all conversations and DMs from the social platforms straight into your Tidio dashboard for simplified administration.
However the integration goes past simply aggregation—you may as well construct extremely personalized chatbots for Fb and Instagram to automate responses to widespread questions at scale. The bots may even take orders or seize lead particulars proper inside social messaging.
For e mail, Tidio integrates straight with prime suppliers like Klaviyo, Omnisend, Mailchimp and ActiveCampaign, bringing all e mail conversations into the identical dashboard alongside messaging and reside chats for true omnichannel help.
As soon as Tidio is related to your ecommerce platform, you may deal with orders straight throughout the interface. Brokers can refund, cancel, modify or modify order particulars like portions all while not having to log into the separate retailer backend.
Constructed-in e mail advertising
Tidio offers a powerful e mail advertising automation system to create customized and fascinating e mail campaigns, it allows you to ship as much as 500 emails without cost with each plan.
It consists of lots of of professionally designed e mail templates overlaying widespread situations like promotions, newsletters, vacation provides, and extra. You’ll be able to simply customise the templates or construct emails from scratch utilizing the intuitive drag-and-drop editor.
For every marketing campaign, Tidio offers a personalized sender area to maintain emails customized to your model. Alternatively, you may configure your personal customized area for sending.
The e-mail builder makes mild work of crafting promotional emails tailor-made to new prospects, current subscribers, or lapsed contacts seeking to re-engage them. Personalization helps construct loyalty and model affinity.
Tidio simplifies creating automated workflows and drips for situations like post-purchase follow-ups, cart abandonment, re-engaging inactive contacts, and extra. Workflows may be triggered primarily based on particular buyer actions.
You’ve a ton of flexibility to tailor provides, phase contacts, time deliveries, and customise each side of your e mail campaigns. On the identical time, easy-to-use templates speed up setup for widespread use circumstances.
Knowledge and analytics
Tidio offers analytics and reporting to extract actionable insights throughout your customer support and advertising initiatives. The information dashboards provide visibility into agent efficiency—dialog metrics, common response occasions, workload capability, and extra. All of this complicated knowledge intelligence helps optimize staffing, enhance service high quality, and establish teaching alternatives.
Chatbot analytics reveal utilization patterns and buyer satisfaction with totally different conversational flows. You’ll be able to see which nodes drive probably the most worth and double down on what’s working.
By monitoring dates, occasions, and site visitors sources, you may guarantee enough bot and human protection throughout peak engagement intervals.
For e mail marketing campaign reporting, it covers all key metrics—open charges, click-through charges, hyperlink efficiency, unsubscribe fee, and extra. You’ll be able to view outcomes by phase and channel to refine messaging and lists.
Tidio goes past fundamental metrics to supply actionable intelligence throughout each buyer touchpoint. The dashboards and drill-down capabilities empower knowledgeable choices to refine automation, agent efficiency, and marketing campaign outcomes.