Many of us are occupied with working for Amazon and it is no shock why — the tech large employs 1.5 million individuals and appears to all the time be hiring extra. It additionally continues to be an increasing number of worthwhile because it continues to broaden its enterprise in new instructions, making $574.8 billion in 2023 — a truth which soothes many staff fearful about layoffs within the tech world. (The tech sector laid off greater than 224,000 staff in 2023, in accordance with Layoffs.fyi.)
In our previous options on this sequence, we have dug into the job necessities and salaries of Amazon’s supply drivers, space managers, and even the corporate’s distant choices. Immediately, we’ll deal with a brand new sector that’s of curiosity to numerous job seekers — Amazon’s customer support jobs.
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Customer support jobs at Amazon
Since Amazon (AMZN) has so many enterprise arms, it has open customer support jobs over many alternative elements of the corporate. Just a few of the roles at the moment open on the time of this writing embrace supply station associates, program managers, govt assistants, and technical buyer help managers.
Places are additionally extremely variable, however fortunately for job-seekers, Amazon is nearly in every single place. In keeping with jobseeker sources similar to Certainly, Amazon’s entry-level customer support job interviews are additionally pretty simple.
So far as what it is wish to work on the firm, Glassdoor evaluations say 68% of staff have had a constructive expertise at Amazon, that is a mean from 194,000 evaluations. Certainly scores Amazon’s customer support jobs at a 3.8 out of 5 stars, a mean from 2,284 evaluations.
In keeping with the Amazon jobs web site, there are at the moment greater than 500 open customer support roles. Listed here are a couple of examples of the varieties of jobs the corporate is at the moment providing:
- Amazon Recent Grocery Affiliate: $18.45 per hour
- Supply Station Buyer Service Affiliate: $19.65 per hour
- Technical Buyer Service Specialist, AWS Belief and Security: No pay listed (Glassdoor estimates $43-$60k per yr)
- Buyer Success Supervisor: $52k per yr
- Sr Program Supervisor, Transport & Supply Help: $92,000-$185,000 per yr
Amazon work-from-home customer support jobs
Whereas Amazon has pushed for a lot of of its staff to return to the workplace, it does typically record customer support roles which can be distant. Nonetheless, many Covid-era staff found a love of working from residence throughout the pandemic, and due to that, these coveted roles do not final lengthy.
“In keeping with a Reddit submit from 2022, these jobs are most frequently posted in March and October and have a tendency to vanish quick, so monitoring Amazon’s jobs website and making use of instantly as soon as a distant customer support job is posted is a should,” TheStreet’s Jeremy Salvucci experiences.
You may be taught extra about Amazon’s work-from-home customer support jobs right here.
Amazon customer support wage
Wages
The pay for Amazon’s customer support jobs varies primarily based on the position and the worker’s geographic location, however the common wage cited on Certainly is $16.45 an hour for its associate-level roles. Nonetheless, Amazon cites that its common hourly wage is $20.50, so the wage common might at the moment be increased than what was reported up to now.
Amazon believes in selling from inside, and has publicly shared movies of its staff getting promotions. For an individual occupied with the place a customer support monitor might take them, they may intention to grow to be a Buyer Success Supervisor, which begins at $52,400 per yr, or perhaps a Senior Program Supervisor, which begins at $92,500 per yr.
{Qualifications}
Amazon is a dream for these trying to enter the customer support area, because the retailer doesn’t require prior customer support expertise for its entry-level roles. To be thought-about, candidates should be 18 or older, be proficient with computer systems, and legally capable of work of their place of residence.
The {qualifications} for increased stage roles varies. Supply Station Associates are required to have prior customer support expertise, for instance, whereas roles like Buyer Success Managers require working data of Excel. The upper the wage, the extra {qualifications} which can be known as for in job listings.
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Advantages
Amazon is understood for providing a powerful advantages bundle for its staff, together with day one healthcare that encompasses paid parental depart, psychological well being care, superior most cancers care and extra. Employees additionally get entry to a 401K with match, day off, and an worker low cost.
To see all Amazon’s open customer support positions, go to this web page, scroll down, and click on the “customer support ” filter on the left-hand facet of the web page.
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