The AI pushed voice mail system stated, “I’m sorry, I didn’t perceive you.” In fact, there is no such thing as a “I” and by most definitions of sorry, it’s not.
But it surely made me really feel higher.
The overworked and barely bitter entrance desk one that was the frontline flotsam in a poorly designed system couldn’t be bothered. Despite the fact that the particular person they labored for was cancelling the appointment, and I had simply spent ten minutes returning their name via a maze of badly designed prompts and it was a problem to reschedule, they couldn’t/didn’t/wouldn’t say, “I’m sorry.”
In spite of everything, they didn’t cancel the appointment or design the system.
“Sorry” doesn’t need to be an request for forgiveness or acceptance of fault. It might merely be the sort approach one human acknowledges to a different human that issues aren’t excellent proper now.
The magic of this straightforward phrase is that it will possibly make each folks really feel higher.
