Over the previous few months we’ve acquired quantity of questions on minutes. So we determined that it may be nice if we did a whole publish devoted to minutes, and put your questions in a single place.
The simple reply is minutes accrue anytime you’re utilizing your Grasshopper quantity. Whether or not you choose up or not, anytime our digital cellphone system is used to deal with a name, minutes are used.
When am I utilizing my minutes?
Examples:
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As quickly as Grasshopper accepts the decision till the time the decision is ended.
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When somebody is listening to your important greeting.
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When a caller is leaving a voicemail.
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If you’re speaking on the cellphone.
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If you entry your system by way of cellphone.
How are minutes billed?
Minutes are billed ranging from the time Grasshopper picks up the decision to the time the decision is disconnected. There may be an 18 second minimal per name and we invoice minutes in 6 second increments.
What occurs if I am going over the allotted minutes on my plan?
The per-minute overage fee is $0.06 for each minute used over the allotted minutes included in your plan. Every time you exceed your minutes by $100 value of minutes, we’ll cost your card to cowl this quantity.
Do unused minutes roll over into the subsequent month?
No, unused minutes don’t carry over to the subsequent month.
How are minutes charged for forwarded calls?
You’ll start to accrue minutes from the time Grasshopper accepts the forwarded name till the decision is ended. You’re charged anytime your name is utilizing the Grasshopper system. For instance, when a name takes 12 seconds to attach after which the caller listens to your important greeting for 30 seconds and leaves a 30 second voicemail, your complete minutes used will likely be 1 minute and 12 seconds.
What’s the toll free fee per minute with Grasshopper?
The toll free fee for incoming and outgoing calls is $0.06 per minute.
Why am I utilizing each my supplier/provider’s minutes and my Grasshopper minutes?
Grasshopper doesn’t present a dial tone, so it’s good to use your cellphone supplier’s minutes to be able to make the decision. You’re additionally utilizing your Grasshopper minutes as a result of not solely will we get charged for each minute you employ however you even have entry to all of the Grasshopper options for your entire period of your name.
Hopefully this helps clear up a few of the confusion round how minutes work. Have a query that we missed? Have ideas? Simply ask and we’d be blissful to reply!
