Indian Railways has fined a catering service Rs 1 lakh for overcharging passengers for bottled water. A video shared by Railways on the social media platform X confirmed a passenger being charged greater than the usual value for a bottle of water.
A Rail Neer bottle, which is usually priced at Rs 15, was bought for Rs 20 by a vendor aboard the Pooja SF Specific.
In a video lasting 1 minute and 47 seconds, recorded by a passenger within the third AC economic system class, the client questioned the seller concerning the further Rs 5 cost. The seller casually responded, stating that he wanted to earn a residing. Regardless of buying the bottle for Rs 20, the passenger knowledgeable the seller that he would file a grievance on the designated platform. The seller, nevertheless, walked away with out seeming involved concerning the penalties.
The passenger, decided to resolve the difficulty, shortly known as 139, the railway’s helpline quantity, to file a grievance. The video captured your entire means of submitting the grievance, which was promptly acknowledged. Not lengthy after, a consultant from the catering service arrived to refund the Rs 5 that had been overcharged. The passenger additionally requested that the seller refund the additional quantity to different passengers within the coach.
The video additionally included a letter from Indian Railways confirming that the catering service had been fined Rs 1 lakh for the violation. The letter highlighted Indian Railways’ strict zero-tolerance coverage towards overcharging and unethical practices, sending a transparent message to distributors to comply with pricing guidelines diligently.
To file a grievance with Indian Railways, you are able to do so via a number of strategies:
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Name 139: That is the built-in railway helpline quantity.
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On-line: Go to the Indian Railways web site and fill out a type with particulars about your grievance, such because the date of the incident, employees concerned, and site. You may additionally want to offer your private data, like your identify, contact quantity, and deal with.
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RailMadad: You need to use the RailMadad grievance type to report a grievance. You’ll want to offer particulars like your cell quantity, OTP, journey data, practice quantity, and PNR quantity. This platform additionally means that you can observe your grievance and submit recommendations.
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SMS: Ship an SMS to 91-9717680982 to file a grievance.
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Safety Complaints: For any security-related points, name 182.
