The licence of a porter at Delhi’s Hazrat Nizamuddin railway station was revoked after he charged an outrageous Rs 10,000 from a non-resident Indian (NRI) passenger for offering wheelchair help and dealing with baggage. The incident, which occurred on December 28, got here to public consideration when the passenger’s daughter, Payel, filed a proper grievance with the Railways. She found that wheelchair help at railway stations is a complimentary service, prompting the authorities to take swift motion.
Following an investigation, the Railways took immediate motion, making certain the porter returned ₹9,000 to the affected household and completely revoked his badge. Northern Railways reiterated its dedication to passenger welfare, emphasizing a “zero-tolerance coverage” towards such misconduct.
Payel, a Gujarat native at the moment residing in London, was touring together with her dad and mom, Ritesh and Sandhya, and her husband, Samuel. The household arrived in Delhi on December 21 and deliberate to go to Agra on December 28. At Hazrat Nizamuddin station, the porter demanded Rs 10,000 to help Payel’s aged father, Ritesh, with a wheelchair and to move their baggage to the platform.
Throughout their tour of Agra, which included a go to to the Taj Mahal, Payel mentioned the incident with Anil Sharma, secretary of the Pay as you go Auto Taxi Drivers’ Union. Sharma knowledgeable her that wheelchair help at railway stations is a complimentary service and that porters are solely allowed to cost nominal charges for added duties.
Involved by this revelation, Payel and her husband reported the incident to the Authorities Railway Police (GRP) at Agra Cantt station. Performing swiftly, the GRP coordinated with their counterparts at Hazrat Nizamuddin station to analyze the matter. CCTV footage helped establish the porter, who was subsequently instructed to refund ₹9,000 to the household.
Northern Railways addressed the difficulty promptly by completely revoking the porter’s badge as a disciplinary motion. In an announcement, the Divisional Railway Supervisor (DRM) of Delhi expressed remorse over the matter, reaffirming the Railways’ dedication to passenger security and comfort.
“This incident tarnishes the picture of the Railways and erodes passenger belief. We’ve got a zero-tolerance coverage for such misconduct and can take strict motion towards these discovered responsible,” the DRM mentioned.
The Railways additionally inspired passengers to report grievances instantly by contacting the helpline quantity 139, making certain fast decision of such points.
The railway administration reiterated its dedication to passenger welfare and urged vacationers to remain vigilant towards such occurrences. “We urge all passengers to report any points instantly, enabling us to resolve them promptly and uphold the belief they place in us,” the DRM emphasised.
