It’s straightforward to see a criticism as easy whining, the narcissistic impatience of somebody who has sufficient insulation from the true world that they’ll share their dissatisfaction over absolutely anything.
However a criticism unheard offers us no means to enhance.
In our present medical system, docs can search to reduce complaints, to elucidate them away with a damaging take a look at or a shrug of the shoulders. However the goal of drugs isn’t to cross a take a look at, it’s to enhance the well-being of the affected person.
We’re underneath no obligation to embrace and even hearken to a criticism. We are able to at all times assist the complainant by sending them to a different vendor or skilled who is raring to attempt to assist.
But when we select to interact, then the criticism is a present. It’s a clue about what may be on the root of the issue.
And fixing issues is our job.
