2-10 Home Buyers Warranty (2-10 HBW), based in Aurora, Colorado, provides customizable home warranty service contracts catering to homeowners, builders, and real estate professionals. The company offers plans that include coverage for major home systems and appliances at competitive rates, starting at $39.99 per month.
2-10 HBW has two primary homeowner plans: the Systems plan, which focuses on essential home systems, and the Pinnacle plan, which includes appliance coverage. Customers can choose service call fees of $65, $85, or $100, and the company also incentivizes engagement through discounts on appliances, auto-renewal benefits, and referral gifts.
The coverage limits for repairs and replacements are defined, with a total plan limit of $50,000 and varying maximums for specific systems and appliances. While 2-10 HBW provides expansive coverage for single-family homes under 10,000 square feet, certain exclusions apply, including damages due to neglect or lack of maintenance, commercial-grade appliances, and more.
2-10 HBW is operational in 48 states, excluding Alaska and Hawaii, and offers 24/7 customer support through an online portal for claim submissions and account management. Despite its comprehensive service offerings, the company has faced scrutiny regarding customer satisfaction. The Better Business Bureau (BBB) ratings indicate an average score of 1 out of 5 stars based on customer feedback, resulting in several complaints over the past few years.
Customers seeking home warranty options may find 2-10 HBW appealing due to its diverse coverage enhancements and affordable service fees, but potential clients should consider customer reviews and satisfaction ratings when making their decision.
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